The Lighthouse Counselling Partnership (TLCP) Privacy Policy

Our contact details

Name: The Lighthouse Counselling Partnership (TLCP)
E-mail: info@tlcpartnership.com
Date: 14/10/20

This privacy notice sets out how The Lighthouse Counselling Partnership (TLCP) uses and protects any information that you give us when you visit this website or when you contact us by other means and the lawful basis under the Data Protection Act 2018 and the General Data Protection Regulations (‘GDPR’ ) that permits us to do so. TLCP is committed to ensuring that we protect your privacy and will seek your explicit written consent to hold personal data.

The type of personal information we collect

We currently collect and process the following information:- Personal identifiers; name, address, email contact details, payment details and telephone numbers. We also ask you for GP details. We store secure records of attendance as well as a brief summary of sessions and these are anonymised.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To enable you to be advised of our latest newsletters and blogs if you opt in.
• We collect personal data such as name and contact details when you decide to take up a service with TLCP.
•  We keep basic records of attendance and brief factual notes.
• General correspondence and assessment notes which may include income details and medical details will also be kept but your records are anonymised.
• We use the information that you have given us in order to contact you about your appointments and to carry out our services as detailed in the contract.
• We may share this information with your doctor if it was deemed necessary but we would always seek approval from you unless there was a risk of harm to you or others.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent: You are able to remove your consent at any time. You can do this by contacting info@tlcpartnership.com/

We have a contractual obligation: Under the terms of the contract we will provide a service to you and we will need your data to enable us to do so.

We have a legitimate interest:  We need to collect your contact data and other details in order to carry out the contract with you. We will ensure you data is stored securely and only used for the purposes as intended and detailed in the contract.  We will not pass your details on to a third party without your consent however we may need to contact third parties such as your GP or emergency services if there is significant risk of harm.

How we store your personal information
Your information is securely stored in locked cupboards or digital password protected documents.

We keep contact details, records of attendance, correspondence, assessment details and brief notes for six years. We will then dispose of your information by shredding any paper records or deleting any digital records.

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. We will be bound by the ethical guidance of the BACP in this regard.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. We would follow the guidelines of confidentiality as set out in the BACP code of ethics in this instance.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@tlcpartnership.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@tlclpartnership.com

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk