FAQs

Q: What are our fees?

We aim to make our counselling accessible to everyone, regardless of your financial situation. We know that everyone’s situation is different, so we use a sliding fee scale to make our counselling as affordable as possible. Our rates are between £30 and £60 per session depending on income, however we offer a number of subsidised places for those on benefits or very low income, ranging from £10 to £20 per session. The fee will be agreed in the first session.

Q: What kind of issues can TLCP counselling help with?
  • Abuse
  • Anger
  • Anxiety
  • Bereavement
  • Depression
  • Divorce

  • Health Issues
  • Major Life Changes
  • OCD
  • Phobias
  • Redundancy and work issues
  • Relationship difficulties
Q: How long will I have to await for an appointment?

Our aim is to offer you a first appointment, known as an assessment session within 1-2 weeks. However, waiting times will vary according to pressure on our resources, your own availability and the service you seek.

If you need urgent assistance, please contact your GP immediately, alternatively dial 999 or you can also call the Samaritans on 116 123 or visit their website.

Q: What is an assessment appointment?

The first session of any counselling is an assessment session which lasts for around an hour and a half. During this time, the counsellor will ask certain questions about you and your life. There is a fee charged for this payable in advance.

Q. How long will I need to attend?

At TLCP we offer open-ended counselling as we believe this is beneficial to you but we can also offer short-term counselling. We will, however, discuss this with you at the first appointment.

Q. Where will the counselling take place?

Due to the Covid 19 restrictions all counselling will take place online or by phone. As soon as it is safe enough to resume face-to-face counselling we will make arrangements with you to do so. Whilst we are running online counselling sessions, we are able to cover clients located outside of Surrey.

Q. What areas do you cover?

Due to Covid 19 restrictions we are running online counselling sessions and are able to cover clients located in a wider area. Usually our face-to-face counselling sessions take place in Surrey. We cover the following locations:

  • Epsom
  • Ewell
  • Banstead
  • Tadworth
  • Leatherhead
  • Dorking
  • Redhill
  • Reigate
Q. WILL THE COUNSELLor give me advice?

Your counsellor is not there to give you advice, tell you what to do or judge you in any way.  The aim of counselling is to help you come to your own decisions; only you know how you feel in any given situation.

Q. What type of counselling is it?

The type of counselling at TLCP is psychodynamic. This type of counselling tends to be long-term and is focused on the relational aspects of counselling. We may help you to think about past experiences and how they may be unconsciously influencing your patterns of behavior now. Our aim is to make the unconscious, conscious and help you to gain insight into your life.

Q. What happens If I miss or cancel a session?

It is essential to the work that you prioritise your counselling sessions once agreed. All missed sessions must be paid for in advance. If you need to cancel a session please contact your counsellor as soon as possible. You will not be charged for your counsellor’s absence and pre-booked holidays.

Q. What should I do if I am unhappy with the service or the counsellor?

In the first instance you should speak to your counsellor to see if you can resolve the issue. If you are still not satisfied you can write to us at TLCP where we will endeavour to look into your complaint in line with our policy.

Q. Will my discussions with you be kept confidential?

TLCP take confidentiality very seriously in line with the BACP Code of Ethics. You can rest assured the sessions will be confidential. From time to time we may meet with an experienced supervisor to discuss aspects of client work but our client’s identity is always protected. The only other time we may want to share information with others is if we believe you or others are at risk of serious harm. We will usually always discuss this with you first. If you wish to read more about our privacy policy you can do so here.

‘Life can only be understood backwards, but it must be lived forwards’

Soren Kierkegaard

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